Refund policy

 

At Hayes London, your satisfaction matters to us. If you face any issue with your order, we’re here to help. Please read the policy below to understand how returns and exchanges work.

Return & Exchange Timeframe
You may request a return or exchange within 48 hours (2 days) of receiving your order. Requests made after 48 hours unfortunately cannot be accepted.

When Can I Return an Item?
Returns are accepted if:
● Your item arrived damaged, defective, or incorrect.
● The item is unused, unworn, and in its original condition.
● All tags, packaging, and accessories are intact.
If an item shows signs of use, washing, or damage after delivery, it will not be eligible for return.
If you wish to return an item that is not defective, your refund may be processed after deducting shipping and handling charges.
All returns are subject to inspection before approval.

When Can I Exchange an Item?
Exchanges are accepted if:
● The item is unused and in original condition.
● The request is made within 48 hours of delivery.
● The item is not altered, washed, or damaged.
Exchanges are subject to product availability.
If your preferred item is unavailable, we may offer you an alternative or process your request accordingly.

Refund Process
If your return is approved:
● Refunds are processed within 3–4 business days after inspection.
● Refunds are issued via the original payment method.

How to Request a Return or Exchange
Please reach out within 48 hours of delivery and share:
● Please click here to raise your request
● A short explanation of the issue
● Clear photos or a video of the product
● You will be provided a short return/ exchange form to fill.
We’ll review your request and guide you through the next steps.

Contact Us:
📞 Phone: +919625345904
📧 Email: care@hayeslondon.com
Final Note
All return and exchange requests are handled after quality checks.
Hayes London reserves the right to approve or decline any request based on the condition of the product.